At FHAS, we understand that navigating the IDR process can raise a lot of questions. That’s why we are dedicated to keeping our clients informed and supported throughout the entire process. One way we do this is through personalized client meetings with our Account Services team.
Keeping You Informed
Since 2023, FHAS has offered recurring client meetings designed to make the IDR process more transparent and more accessible. These sessions provide a dedicated space for:
- Updates on the status of open and closed disputes
- Clarifications on missing payments or offers
- Industry and CMS policy updates
- FHAS news, webinars, and resources
- Review of dashboard trends and performance insights
In our discussions, we share trend data—such as average timelines, prevailing rates, and determination outcomes—so clients can see the bigger picture of how cases are progressing. Regular status reports complement this by providing detailed lists of open and closed cases, refund information, and other relevant updates tailored to each client’s needs.
Importantly, these tools are designed to promote clarity and transparency, not to give one party an advantage over another. FHAS’s impartial role as an IDR entity remains at the forefront, while ensuring both parties can have confidence in the process.
Dedicated Support
Each client is paired with a designated Account Services representative but also has access to our entire support team. The goal is simple: provide timely communication, answer questions, and deliver the clarity clients need—always with the impartiality that defines FHAS’s role in IDR.
Clients who take advantage of these meetings gain:
- Clear and consistent updates on their accounts
- A better understanding of policy and industry changes
- Transparent reporting that reduces confusion and missed deadlines
- Direct access to a knowledgeable team that values client education
Book Your Meeting Today
We believe the IDR process should never feel like a black box. Our client meetings provide clarity, education, and consistent communication—all while maintaining our commitment to impartiality. If you haven’t booked your account review yet, we encourage you to contact our Account Services team today by emailing us at IDRE@fhas.com or calling 800-664-7177.
Legal Disclaimer
The information contained in this content piece is for general informational purposes only. While we strive to ensure the accuracy and completeness of the information presented, we make no representations or warranties of any kind, express or implied, about the accuracy, reliability, suitability, or availability with respect to the content or the information, products, services, or related graphics contained in the content piece for any purpose. Any reliance you place on such information is therefore strictly at your own risk. The content of this page is subject to change without notice. The information provided in this document does not constitute legal or other professional advice, and is non-binding upon FHAS and any federal government agencies.
