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Provider Outreach and Education

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Partnering with Payors to Optimize Provider Networks

Leveraging CMS’s TPE Model to Reduce Improper Payments and Enhance Compliance
We partner with commercial insurance and government-sponsored health plans to offer Provider Outreach and Education services to their provider networks. Utilizing models such as CMS’s Targeted Probe & Educate (TPE), we identify providers with high error rates and deliver individualized education to improve claim accuracy, reduce denials, and ensure regulatory compliance.
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Empowering Payors Through Targeted Provider Education

In addition to CMS’s Targeted Probe & Educate (TPE) program—a proactive approach designed to help insurance payors manage provider performance—FHAS offers customized provider education programs to identify providers with high error rates and provide them with targeted education.

This collaboration helps commercial and government-sponsored payors reduce improper payments, minimize administrative burden, and foster a more compliant provider network. With over 30 years of experience, FHAS offers payors a trusted partner in navigating the complexities of healthcare compliance and optimizing provider performance.

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Why Choose FHAS for Provider Education

TPE Expertise

Our team’s in-depth knowledge of the CMS TPE model ensures that our services are fully compliant and effective in reducing improper payments for your organization. 

Customized Solutions

We develop tailored educational programs that address the specific needs of your provider network, leading to measurable improvements in claim accuracy and compliance. 

Proven Results

Payors who partner with us experience significant reductions in claim denials and improper payments, improving their financial performance and regulatory standing. 

How Our Service Works for Payors

Our Provider Outreach and Education service follows the structured TPE process outlined by CMS, adapted to meet the needs of insurance payors:

Identification

Using advanced data analytics, we help you pinpoint providers within your network who have high error rates or unusual billing practices, allowing you to focus your resources effectively.

Probe Review

We conduct a detailed review of selected claims to identify specific areas of non-compliance, providing you with actionable insights to address issues promptly.

Education

Customized educational interventions for providers, delivered through various formats (in-person, virtual, etc.), ensuring they understand and correct their errors.

Follow-up

Ongoing monitoring and additional training as needed, ensuring long-term compliance and reducing the likelihood of future errors.

Comprehensive Support Tailored for Payors

Customized Educational Programs

Tailored workshops and training sessions designed to address the specific needs of your provider network, ensuring they stay compliant with the latest regulations.

Expert Consultations

Direct access to our team of experts for one-on-one consultations, helping you navigate complex compliance issues and develop strategies for improvement.

Resource Hub

A centralized library of up-to-date educational materials, including CMS guidelines, best practices, and training modules, to support your compliance efforts.

Performance Analytics

Detailed reports and metrics to track the effectiveness of our interventions, allowing you to measure ROI and identify areas for further optimization.

Key Advantages for Insurance Payors

Reduced Improper Payments

By educating providers on correct billing and documentation practices, we help minimize the number of improper payments, protecting your bottom line.

Enhanced Compliance Oversight

Our service ensures that your provider network maintains high standards of compliance, reducing the risk of regulatory penalties and audits.

Stronger Provider Relationships

By facilitating education and improvement, we help foster better relationships between payors and providers, leading to a more collaborative healthcare ecosystem.

Clients Who Partner with FHAS

Our Provider Outreach and Education service is designed to meet the needs of various insurance payors, including:

Federal Government
Ensuring compliance with CMS regulations and optimizing provider performance within your network.
Government Contractors
Supporting contractors who provide medical review services to federal and state agencies
Health Plans
Reducing claim denials and improper payments to improve financial outcomes.

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